Service Design

Portland Bus Lane

‘Forward Together’ Bus System Redesign Rolling Out in Portland

Portland is redesigning its bus system to respond to the changing patterns of the post-pandemic world—with twin goals of increasing ridership and improving equity.

August 30, 2023 - Mass Transit

A map of the route the 16 bus takes along 3rd Street across Los Angeles.

Popular L.A. Bus Line to Replace Schedule With ‘Headway-Based Operations’

Los Angeles’ 16 bus, which cuts across the city on Third Street through some of the city’s densest neighborhoods, will experiment with a new approach to service design.

July 24, 2023 - LAist

St. Louis Transit

Bus Service Cut in St. Louis Again

Metro Transit has bus transit operations in St. Louis for the third time in seven months due to systemwide staff shortages.

June 13, 2023 - St. Louis Riverfront Times

A map of the city of Madison’s public transit routes.

Madison Launches Redesigned Transit System

Transit riders in Madison, Wisconsin are navigating an entirely new system this week.

June 13, 2023 - WKOW

White SEPTA bus driving through snow in Philadelphia, Pennsylvania

‘Bus Revolution’ Revised in Philadelphia

The bus system redesign underway in Philadelphia changed direction after riders and local politicians complained about an initial draft plan.

March 23, 2023 - WHYY

A New York MTA drives down the straight under elevated train tracks in the Bronx in New York City

Changes to Local Service in the Bronx Benefit Bus Speeds, Ridership

Another example of how improving bus service design can benefit transit riders and transit systems emerges in New York City. More such local system redesigns are on the way soon in the Big Apple.

March 3, 2023 - StreetsBlog NYC

Two buses pull up to a station on a snowy day.

Increased Service, Employer Tax Breaks Entice Transit Ridership in Montgomery County

Montgomery County, Maryland transit planners are hoping workers returning to the office in 2023 will rediscover the benefits of a public transit commute.

January 30, 2023 - Bethesda Magazine

A woman wears a mask during the Covid-19 pandemic in a large crowd at a transit station in New York City.

Where Ridership-Only Service Design Comes Up Short

Jarrett Walker and Mathew Yglesias discuss one of the great quandaries of 21st century transit planning—how to increase cost effectiveness and ridership while also ensuring equity and service for underserved communities.

January 16, 2023 - Human Transit

Man walking away past glass elevator in brightly lit New York City subway station corridor

New York Post-Pandemic First: Big Transit Service Changes

More service on the weekends, less on Monday and Friday, reflects the patterns of post-pandemic transit ridership.

December 22, 2022 - Gothamist

Metro Bus

Free Rides, Overnight Service Considered for Metro Transit in D.C.

Washington, D.C. councilmembers are making a bold commitment to public transit.

December 2, 2022 - The Washington Post

MBTA Bus

MBTA Announces Improved Bus Frequencies, Redesigned Route Map in Boston

A large system redesign is nearing implementation in and around Boston, but the new system map will require more drivers than the MBTA currently employs.

November 21, 2022 - The Boston Globe

Portland Bus Lane

Bus Service Cut in Portland as Driver Shortage Lingers

Like many transit agencies around the country, the regional transit agency for Portland, Oregon is struggling to attract enough bus drivers to maintain planned levels of transit service.

June 28, 2022 - TriMet

two riders wearing masks during the covid-19 pandemic exit a blue city bus in the Bronx in New York City.

Redesigned Local Bus Network Launches in the Bronx

A redesigned bus network in the Bronx, planned since October 2019, is now live.

June 27, 2022 - Mass Transit

Salt Lake City, Utah

Buslash in Salt Lake City

New bus routes planned for Salt Lake City have provoked a vocal political opposition.

June 1, 2022 - The Salt Lake Tribune

Los Angeles County Metropolitan Transportation Authority

Driver Shortage Undercuts the Potential of L.A.’s Recent Bus System Redesign

The Los Angeles County Metropolitan Transportation Authority implemented a complete overhaul of its bus system in three waves over the course of 2021. A shortage of drivers for the system has made it impossible to implement that vision.

May 17, 2022 - TransitCenter

King County Metro Transit

A ‘Playbook’ for Better Bus Service, From King County Metro

King County Metro operates one of the nation’s busiest transit systems—without running any trains. The agency recently released a playbook as a guide to transit service.

April 14, 2022 - Transportation for America

Sound Transit

Seattle Latest to Cut Transit Service for Lack of Drivers

Sound Transit service designers were hoping that March would be the month to restore service to the transit system in and around Seattle. A shortage of bus drivers is sending the system in the opposite direction.

March 4, 2022 - The Seattle Times

A woman wears a mask during the Covid-19 pandemic in a large crowd at a transit station in New York City.

Stimulus Funds Not Enough to Guarantee Transit's Future in D.C. and L.A.

In statements that echo the alarm of March 2020, transit officials in Los Angeles and Washington, D.C. recently announced plans to reduce transit service.

February 17, 2022 - James Brasuell

A Metro Los Angeles bus driver is behind the wheel while wearing a mask.

Equity and Transit Go Hand in Hand for the Pandemic Recovery

Equity illuminates the light at the end of the tunnel for U.S. transit agencies, according to a recent report by the Urban Institute.

December 3, 2021 - Urban Institute

Rescue Bus

Driver Shortages and Service Reductions: The Crisis in Public Transit Continues

While transit systems around the country had reason to celebrate the new funding made available in the federal infrastructure bill, long-term concerns about operational capacity have not been resolved.

November 18, 2021 - Detroit Free Press

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